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Support Center Site Survey Skip Navigation Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Log In Please log in to continue, Username Password Email Address * Username * Display Name * Password * Required Must be at least 8 characters Re-enter a value for the field 'Password' * Required Must match Password First Name * Last Name * Submit Forgot your password or set new password? The page will refresh upon submission. Any pending input will be lost. Zix Customer Support Business Hours: 7 AM CT – 7 PM CT, M-F After hours phone support available 24x7x365 Email support@zixcorp.com A ticket will be automatically created and support representative will respond to your inquiry during business hours. Call 888-576-4949 A support agent will answer your call. Support Portal Customers can query our knowledgebase. Only authorized contacts 1 can log into the support portal. Authorized contacts can be managed by other authorized contacts within your company. 1 Authorized contacts can make support and configuration requests on behalf of your company. All authorized contacts will have a login on the Zix support portal. To add or remove authorized contacts, please have a current authorized contact modify their account contacts within the support portal. The following are best practices for contacting Zix Customer Support: • Non-urgent issues: Have an authorized contact email support@zixcorp.com or open up a ticket on our support website, https://support.zixcorp.com . We will respond to the email within 3 business hours, 7 am CT – 7 pm CT. • For more urgent issues, email support as indicated above, then call support at 888-576-4949. This way the agent can reference the ticket just created by the email that was sent. It would be best to have your description versus an agent’s interpretation. • Phone Call: If the issue requires immediate attention, please call Zix’s support team at 888-576-4949. Phone calls are best used for issues that are directly affecting mail flow or configuring the Zix service. • Monitor Zix’s services at our status page by logging into the administrator’s area of our support portal and clicking the “service status” link on the top of the page. Authorized contacts can subscribe to updates about associated services from the status page. Before contacting our customer support team, we strongly recommend that you first review our knowledgebase articles or the product documentation. Please select the appropriate topic: Encrypted Email Recipients This section of the support portal contains knowledgebase articles for recipients of encrypted email. No login is required to access this material. ZixMail This section of the support portal contains knowledgebase articles for ZixMail users. No login is required to access this material. Office 365 All of the Office 365 portal support will be delivered by our colleagues at AppRiver (now part of Zix). If you select this topic, you will be redirected you to the AppRiver Knowledge Base. Mobile Services This section of the support portal contains knowledgebase articles for ZixOne users. CipherPost Pro All CipherPost Pro support will be delivered by our colleagues at AppRiver (now part of Zix). If you select this topic, you will be redirected to the AppRiver CipherPost Pro support site. Please login to the support portal to access the topics listed below. ZixCentral This section of the support portal contains knowledgebase articles for ZixCentral. Hosted Encrypted Services This section of the support portal contains knowledgebase articles for hosted encrypted mail services. Onsite Encrypted Services This section of the support portal contains knowledgebase articles for onsite email appliance. Threat Protection Services This section of the support portal contains knowledgebase articles for ZixProtect formerly known as SpamStopHere. Archive Services This section of the support portal contains knowledgebase articles for ZixArchive formerly know as RestorEmail. ©1999-2020 Zix Corporation. All rights reserved. This site and Zix marks are protected by copyright and trademark under U.S. and international law....